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Table 2 Patient-rated and clinician-rated outcomes pre-post (N = 475). Paired t-tests and effect sizes (Cohen’s d). Descriptive statistics of patient satisfaction at the end of treatment

From: Patient-reported outcome, clinician-reported outcome, and patient satisfaction with treatment by crisis resolution teams: a multicenter pre-post study of outcome and associated factors in Norway

Clinical outcome

Start of treatment

End of treatment

Change from start of treatment to end of treatment

Patient-reported outcome

 Psychiatric symptoms (CORE-10)

Mean (SD)

Mean (SD)

Mean (SD)

P

Cohen’s d

   1. Felt tense, anxious or nervous

3.26 (0.81)

2.54 (1.04)

0.72 (1.05)

 < .001

0.68

   2. Felt have someone to turn to for support

2.37 (1.13)

2.68 (1.02)

-0.31 (1.28)

 < .001

-0.24

   3. Felt able to cope when things go wrong

1.77 (0.93)

2.20 (0.92)

-0.43 (1.14)

 < .001

-0.37

   4. Talking to people have felt too much

2.16 (1.13)

1.75 (1.13)

0.41 (1.26)

 < .001

0.32

   5. Felt panic or terror

2.51 (1.16)

1.80 (1.21)

0.72 (1.17)

 < .001

0.61

   6. Made plans to end my life

1.30 (1.34)

0.73 (1.08)

0.58 (1.17)

 < .001

0.49

   7. Had difficulty getting to sleep or staying asleep

2.85 (1.17)

2.23 (1.26)

0.62 (1.28)

 < .001

0.48

   8. Felt despairing or hopeless

2.95 (0.98)

1.96 (1.22)

0.99 (1.17)

 < .001

0.85

   9. Felt unhappy

3.16 (0.94)

2.29 (1.24)

0.87 (1.20)

 < .001

0.72

   10. Distressing unwanted images or memories

2.39 (1.31)

2.05 (1.24)

0.24 (1.25)

 < .001

0.27

   CORE-10 total sum

24.45 (6.12)

18.47 (7.91)

5.97 (6.98)

 < .001

0.86

 Symptom level for CORE-10 total sum

N (%)

N (%)

   

   Low symptom level (0–10)

19 (2.1)

79 (16.6)

   

   Mild to moderate symptom level (11–25)

211 (44.4)

281 (59.1)

   

   Serious symptom level (26–40)

254 (53.5)

115 (24.2)

   

Clinician-reported outcome

 Psychiatric and other problems (HoNOS)

Mean (SD)

Mean (SD)

Mean (SD)

P

Cohen’s d

   1. Overactive, aggressive or agitated

0.39 (0.68)

0.25 (0.54)

0.13 (0.68)

 < .001

0.10

   2. Non-accidental self-injury

0.73 (1.10)

0.33 (0.77)

0.39 (1.10)

 < .001

0.26

   3. Problem drinking or drug-taking

0.44 (0.97)

0.24 (0.68)

0.20 (.073)

 < .001

0.18

   4. Cognitive problems

0.55 (0.74)

0.34 (0.61)

0.21 (0.76)

 < .001

0.19

   5. Physical illness or disability

0.65 (1.11)

0.45 (0.93)

0.20 (0.82)

 < .001

0.15

   6. Hallucinations and delusions

0.17 (0.60)

0.10 (0.44)

0.07 (0.41)

 < .001

0.08

   7. Depressed mood

2.15 (0.98)

1.45 (1.03)

0.71 (1.07)

 < .001

0.56

   8. Other mental and behavior problems

2.61 (0.93)

1.91 (1.02)

0.68 (1.13)

 < .001

0.50

   9. Problems with relationships

1.46 (1.16)

1.18 (1.01)

0.28 (1.10)

 < .001

0.17

   10. Problems in activities of daily living

1.08 (1.10)

0.75 (0.94)

0.33 (1.12)

 < .001

0.20

   11. Problems with living conditions

0.27 (0.79)

0.21 (0.65)

0.06 (0.70)

.055

0.00

   12. Problems with occupation and activities

0.78 (1.18)

0.68 (1.00)

0.11 (1.17)

.039

0.01

   HoNOS total sum

11.16 (4.84)

6.56 (4.00)

4.59 (4.43)

 < .001

1.04

 

End of treatment

Patient satisfaction with treatment (CSQ8)

Mean (SD)

 1. How would you rate the quality of the service you have received?

3.56 (0.62)

 2. Did you get the kind of service you wanted?

3.47 (0.61)

 3. To what extent did the program meet your needs?

3.28 (0.68)

 4. If a friend were in need of similar help, would you recommend the program to him or her?

3.71 (0.49)

 5. How satisfied are you with the amount of help you have received?

3.51 (0.68)

 6. Have the services you received help you deal more effectively with your problems?

3.47 (0.58)

 7. In an overall general sense, how satisfied are you with the services you have received?

3.58 (0.58)

 8. If you were to seek help again, would you come back to the service?

3.62 (0.58)

 Service user satisfaction (CSQ8 total sum)

28.19 (3.74)

  1. CORE-10 Clinical Outcome in Routine Evaluation 10, HoNOS Health of the Nation Outcome Scales, GSQ-8 Client Satisfaction Questionnaire 8