Table 5 Satisfaction by Survey Question at Hospital 1
Conceptual structure, Item number | PMI+, N = 31 (27%) Mean% (SD) Satisfaction | PMI-, N = 85 (73%) Mean% (SD) Satisfaction | P-value |
|---|---|---|---|
Overall satisfaction at Hospital 1 | 78.9 (19.6) | 88.0 (13.7) | 0.006 |
Information giving | |||
2 Information given about how to manage pain | 82.5 (23.8) | 87.5 (17.6) | 0.23 |
4 Information provided about your prognosis | 75.7 (24.5) | 85.6 (18.3) | 0.03 |
6 Information given about your procedures | 73.3 (32.1) | 88.4 (18.1) | 0.002 |
12 Information given about side effects | 78.3 (19.4) | 83.3 (20.0) | 0.24 |
9 Answers from health professionals | 86.7 (19.4) | 88.7 (18.0) | 0.60 |
Availability of care | |||
3 The availability of nurses to answer your questions | 85.5 (22.2) | 91.5 (15.7) | 0.11 |
8 The availability of doctors to answer your questions | 77.5 (27.4) | 83.3 (19.9) | 0.22 |
Physical care | |||
1 How thoroughly the doctor assessed your symptoms | 82.3 (28.3) | 92.9 (17.6) | 0.02 |
5 Speed with which symptoms were treated | 75.8 (25.0) | 88.4 (15.8) | 0.002 |
7 The way procedures were performed | 80.8 (21.5) | 89.5 (18.4) | 0.04 |
10 Referrals to specialists | 77.0 (28.8) | 90.1 (5.5) | 0.009 |
11 The way tests and treatments are followed-up by the doctor | 75.8 (28.2) | 86.3 (18.2) | 0.02 |
Psychosocial care | |||
13 The way the family was included in treatment and care decisions | 83.0 (25.5) | 89.8 (18.3) | 0.14 |