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Table 4 Participants’ views on what made a ‘good chaplain’

From: Service user views of spiritual and pastoral care (chaplaincy) in NHS mental health services: a co-produced constructivist grounded theory investigation

Human qualities ‘Man of God’
Non-judgemental Be a ‘man of God’
Honest Church leader/spiritual training (whether this necessitates ordination varies)
Approachable
Trustworthy Walk with God
Genuine Have a prayerful life
Kind Have a genuine relationship with God
Friendly Bring the word of God
Confidence The ability to represent multiple faiths
Empathetic Channel the Grace of God
Critical friend  
Have time  
Good communication  
Life experience  
Down to Earth  
Knowledge of the mental health system